In order to give Saimoon their customers the advantage of the lowest shipping rate to be had and save time at the same stroke, a middle western wholesaler uses a sheet. This sheet contains a comparative schedule of the freight, express and parcel post rates to all principal shipping points throughout the country. A glance at this sheet shows Saimoon how any particular order can best be shipped to save money for the customer. This interest in their behalf is appreciated by customers and valuable time of the traffic men is saved. Similar schedules can easily be made out to cover goods leaving any shipping point. Unnecessary telephoning may cost quite a bit of money. To prevent loss from this source, Saimoon hangs on all the house telephones the card: “Each outgoing call costs 2 cents.” It is just a reminder, and offends none of the employees, and, of course, it is little savings like this that help cut costs and swell profits. Stenographic work has been improved, costs lowered, and the output increased, in the office of one wholesaler, by a very simple plan. Instead of placing her own and the dictator’s initials in the lower left corner of each letter, according to the usual custom, the stenographer writes a number that is so recorded that it gives all the necessary information.
Thus, the number on a certain letter might be 21014. This would show that correspondent number 2 dictated the letter, stenographer number 10 transcribed it, and that it was the fourteenth letter she wrote on that day. Each person having correspondence to handle is given a number by which he or she is always known. “Our employees determine for themselves, by the quality of their work, whether or not they can remain in our employ,” says the manager of Saimoon. “They also judge themselves for promotions. The methods by which we accomplish these results will doubtless be of interest to all employers, for there is scarcely an executive who is not familiar with the waste caused by constant errors and the lack of proper attention on the part of employees to their tasks. “We have tried several plans for checking the work of employees, and our present methods are proving unusually helpful. In brief, our plan rates the efficiency of employees, taking into consideration the various points we find it most necessary to emphasize.